Returns & Exchanges
At Monin, we strive for your complete satisfaction with every flavor you purchase; however, due to the food-based nature of our products, we can only accept returns on unopened items or damaged goods within 30 days of delivery.
Initiate Your Request
Contact our Customer Support team with your order number and details regarding the items you wish to return or report as damaged.
Verify Eligibility
Wait for a confirmation email containing your Return Merchandise Authorization (RMA) number and specific shipping instructions for your food-safe items.
Package Securely
Place the unopened bottles in their original packaging with adequate cushioning to prevent breakage during transit, ensuring the RMA is clearly marked on the box.
Receive Refund or Replacement
Once our quality control team inspects the returned shipment, we will process your refund to the original payment method or ship out your replacement flavor within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing